Frequently asked questions

No. Create an account, choose a plan and start sending. There’s no contract or setup fee, and you can switch plans whenever you need to.

Yes. You can sign up on the free plan to test the platform with a few SMS credits before you buy a larger package.

Within minutes. Sign up, choose a plan, then send a quick SMS from the dashboard or with a single API request.

Yes. Create sub-accounts for team members or clients so each one can send and report separately under your main account.

Yes. Request an alphanumeric sender ID of up to 11 characters, such as your business name, from the dashboard. Once it’s approved, you can use it on any message.

SMS, WhatsApp, Voice (text-to-speech), MMS, Viber and OTP, all from the same dashboard and API.

A standard SMS holds 160 characters, or 70 if it contains Unicode such as emoji or non-Latin script. Longer messages are split into parts and joined on the handset, and each part counts as one credit.

Yes. Pick a date and time when you create a campaign, or pass schedule_time in the API, and the message goes out automatically.

Upload a CSV or Excel (.xlsx) file to a contact list, or add contacts one at a time from the dashboard or the API.

Yes. Every message has a live delivery status, and you can filter and export detailed reports at any time.

Recipients can reply with an opt-out keyword, and numbers on your blacklist are skipped automatically, so you stay compliant without managing lists by hand.

Messages that contain words often used in spam are held for a quick review before sending. This protects your sender reputation and delivery rates.

You buy a plan that includes SMS credits. Each SMS part uses one credit, and the plan limits for contact lists and contacts are shown on the pricing table.

Plans marked “Non Expiry” on the pricing table keep your credits until you use them.

Pay securely with Mobile Money (MoMo) or a credit/debit card when you subscribe or top up.

Your remaining credits are shown on the dashboard. Developers can also call the /balance endpoint or use the SDK balance method.

Use the REST API with a Bearer token, the simple HTTP API with query parameters, or our official PHP and Node.js SDKs. The documentation has ready-to-run examples.

Log in and open Developers in the dashboard. You can copy your token there or generate a new one at any time.

Yes. API requests are rate-limited per account to keep the platform fast for everyone. If you hit the limit, wait a moment and retry. The Node.js SDK can retry automatically.

Yes. Call the campaign endpoint with your contact list’s UID as the recipient and the message is sent to everyone on that list.

No. Both plugins are free to download from WordPress.org. Messages you send through them use credits from your account as usual.

A WordPress site with Contact Form 7 or WooCommerce installed, plus an account with us and your API token from the Developers page.

Yes. Each plugin has an SMS template you can edit, and the WooCommerce plugin lets you write a different message for every order status.

Yes. It can notify vendors about new orders and works with Dokan, WCFM, WC Vendors, YITH Multi Vendor and other popular marketplace plugins.